> For the complete documentation index, see [llms.txt](https://help.lockpro.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.lockpro.io/how-can-merchants-collect-customer-email-addresses-and-share-password-for-access.md).

# How can merchants collect customer email addresses and share password for access?

1. **Create a new password lock or Edit existing password lock. Click on “Enable email request for passcode”.**

   <figure><img src="https://185022308-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqfzIU1h6B4Xsg5FFsjxj%2Fuploads%2FDKCTgWERvMB3DLTqQvGX%2Fimage.png?alt=media&amp;token=b2624dc7-bf9c-44c4-a774-7b17832827f4" alt=""><figcaption></figcaption></figure>

2. **By previewing the lock on storefront, you will see request passcode by email option is visible**

<div data-full-width="false"><figure><img src="https://185022308-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqfzIU1h6B4Xsg5FFsjxj%2Fuploads%2Fw4GvMgMiCEhdWhjIJuxF%2F2.png?alt=media" alt=""><figcaption></figcaption></figure></div>

3. **If you click on “Request passcode by email” this page will appear where users can enter their email and request password access.**

<div align="left"><figure><img src="https://185022308-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqfzIU1h6B4Xsg5FFsjxj%2Fuploads%2Ftixi1wqE9VMv8i9MMg3a%2F3.png?alt=media" alt=""><figcaption></figcaption></figure></div>

<figure><img src="https://185022308-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqfzIU1h6B4Xsg5FFsjxj%2Fuploads%2F4omndhyj9R8z6gofDe15%2F4.png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

4. **When a user enters their email address, merchant will receive an email notification.**

<figure><img src="https://185022308-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqfzIU1h6B4Xsg5FFsjxj%2Fuploads%2FrMcHXpqWhzkBccnJeD7U%2F5.png?alt=media" alt=""><figcaption></figcaption></figure>

5. **In the app Password Requests section, you can see list of all the requests.**&#x20;

<figure><img src="https://185022308-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqfzIU1h6B4Xsg5FFsjxj%2Fuploads%2FhPvzieeW2v0FrwWyJmP2%2F6.png?alt=media" alt=""><figcaption></figcaption></figure>

6. **To Approve or Reject the requests click on 3 dots**<br>

   <figure><img src="https://185022308-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqfzIU1h6B4Xsg5FFsjxj%2Fuploads%2FFtcwRGrQbhAeQDgDQDhG%2Fimage.png?alt=media&amp;token=61f9f71f-1f1e-418a-960a-41d2fda6392e" alt=""><figcaption></figcaption></figure>

7. **If you approve the request the user will receive email with correct password**<br>

   <figure><img src="https://185022308-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqfzIU1h6B4Xsg5FFsjxj%2Fuploads%2FLY07xdzFvDKgkPAHKMTf%2Fimage.png?alt=media&amp;token=8a712c3a-1d3e-4331-a798-67e3eaf3b2d7" alt=""><figcaption></figcaption></figure>

**If it’s not working as expected, please reach out to us at <support@lockpro.io>, and our team will be happy to assist you.**