# How can merchants collect customer email addresses and share password for access?

1. **Create a new password lock or Edit existing password lock. Click on “Enable email request for passcode”.**

   <figure><img src="/files/uIhuL2HZaatdfSRDRj7Y" alt=""><figcaption></figcaption></figure>

2. **By previewing the lock on storefront, you will see request passcode by email option is visible**

<div data-full-width="false"><figure><img src="/files/ZNSmyNxLn6AIYRCc8D2n" alt=""><figcaption></figcaption></figure></div>

3. **If you click on “Request passcode by email” this page will appear where users can enter their email and request password access.**

<div align="left"><figure><img src="/files/bIx659s59ormZ9Gf4qVB" alt=""><figcaption></figcaption></figure></div>

<figure><img src="/files/47M2YSRjyfpjblVddo54" alt="" width="563"><figcaption></figcaption></figure>

4. **When a user enters their email address, merchant will receive an email notification.**

<figure><img src="/files/gvHXGgdAdbVMQQSVSB21" alt=""><figcaption></figcaption></figure>

5. **In the app Password Requests section, you can see list of all the requests.**&#x20;

<figure><img src="/files/MOFRdU4OfDsbcEEFmDww" alt=""><figcaption></figcaption></figure>

6. **To Approve or Reject the requests click on 3 dots**<br>

   <figure><img src="/files/Ve7xMW90xbUV7KSytJ8o" alt=""><figcaption></figcaption></figure>

7. **If you approve the request the user will receive email with correct password**<br>

   <figure><img src="/files/KoGabxKlg1E6vhzyl5Ih" alt=""><figcaption></figcaption></figure>

**If it’s not working as expected, please reach out to us at <support@lockpro.io>, and our team will be happy to assist you.**


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